Refund and Cancellation

Effective Date: March 5, 2026

1.⁠ ⁠General Policy
Payments made through the CNMI Registrar Portal are for government services and are generally non-refundable unless otherwise stated.

2.⁠ ⁠Eligible Refunds
Refunds may be issued under the following circumstances:
•⁠ ⁠Duplicate payments
•⁠ ⁠Overpayments
•⁠ ⁠Transactions processed in error

3.⁠ ⁠Non-Refundable Fees
Fees associated with completed services or approved applications are non-refundable.

4.⁠ ⁠Request Process
To request a refund:
•⁠ ⁠Submit a request to info@commerce.gov.mp
•⁠ ⁠Include transaction details and reason for request

5.⁠ ⁠Processing Time
Approved refunds will typically be processed within 7–14 business days.

6.⁠ ⁠Method of Refund
Refunds will be issued to the original payment method whenever possible.

7.⁠ ⁠Cancellation Policy
Requests for cancellation must be submitted before processing begins. Once processing has started, cancellations may not be possible.